Contact Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with and what we can't. We are an independent information site about casinos not on GamStop. We are not a casino, and we don't run player accounts, so we can't see or change anything held by an operator.
Details were last checked on 1 October 2026. This page does not list an email address or phone number, because none was supplied for us to publish. Please use the contact route shown in the site header or footer, if one is displayed there. Don't send us passwords, card numbers or identity documents by any route.
What we can help with
- Corrections: an offer, term or fact on a review that looks out of date or wrong.
- Questions about our reviews: how we compared operators or why a casino is ranked where it is.
- Feedback: topics you would like explained, such as wagering requirements, withdrawal limits or verification checks.
- Business or editorial enquiries: partnership questions, which never influence our rankings.
What we can't help with
We can't resolve a dispute with a casino, release a withdrawal, reopen a closed account or confirm what happened to a specific payment. Those matters sit with the operator.
- Contact the casino's customer support first and keep screenshots and reference numbers.
- Ask for the operator's formal complaints procedure and follow its stages.
- If the casino names an independent dispute body, use it. Check that it really covers that operator.
We also can't tell you whether to gamble, and nothing we publish is a guarantee of winnings or withdrawals.
Reporting a problem with a listed casino
If you have had a poor experience with one of the casinos we list, such as Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo or Daytonaspin, we want to hear about it. Please tell us:
- the casino name and the date of the issue
- what the terms said at the time, with a screenshot if you have one
- what you asked the casino to do and how it responded
We treat reports as unverified until we can check them against the operator's published terms. We may update a review, but we can't promise to act on any single report. Bonus offers change often, so always read the current terms on the casino's own site.
How we handle corrections
We review factual claims against the operator's published terms and against official regulator information. Where an offer is casino advertising we have not confirmed, we say so. Commission from partners does not buy position in our rankings. You can read more about this on our About Us page, and about how we use the site in our Terms and Conditions.
If gambling is causing you harm
Please don't wait for a reply from us. GamCare runs a free, confidential National Gambling Helpline (0808 8020 133) and online chat. You can also use GAMSTOP to self-exclude from UK-licensed sites. Our Responsible Gambling page covers deposit and loss limits, blocking software and where to find support. Casinos outside GAMSTOP don't take part in that scheme, so extra care is worth taking.
Not sure where to start?
If you came here to compare casinos, our main guide to non GamStop casinos in the UK sets out the options, bonus conditions and checks worth making. You must be 18 or over to gamble.